Drive operational excellence with Zetron as the Global Service Desk Manager. This hybrid role emphasizes technology support while ensuring premier IT services across multiple regions. Based in Victoria, British Columbia, you will be responsible for leading global IT Service Desk operations and enhancing employee experiences across diverse locations including North America, EMEA, and APAC.

Your role will focus on managing performance metrics, fostering service improvement, and implementing creative support solutions to better serve the global workforce. Key Responsibilities:
Direct global Service Desk and End User Support efforts
Manage performance against SLAs and KPIs
Collaborate with stakeholders to align IT services
Analyze customer feedback for service enhancement
Promote self-service and automation solutions Requirements:
Bachelor’s degree or equivalent in IT
Over 5 years of Service Desk management experience
Proven IT service delivery in global organizations
Familiarity with ITIL principles and metrics
Solid leadership and stakeholder management abilities Join Zetron and elevate global IT service delivery to current heights.

📌 Global It Service Desk Management Position Victoria (Canada)
🏢 Zetron
📍 Canada