Job DescriptionAbout Ryder: For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare. At Ryder, we have a long history of investing in our employees and providing a collaborative team‑based culture that encourages growth across all levels and positions. We are a Fortune 500 company with 800+ locations and over 40,000 employees across the US and Canada. Employee satisfaction is part of our culture.About The JobType: Full time, PermanentWage: $70,000Shifts: Sunday: 6 a.M. – 5 p.M. (Open‑to‑close shift) and Monday to Wednesday: 6 a.M. – 4:30 p.M.Location: Concord, ONWhy Ryder?10 days of Paid Time Off upon hireExcellent benefits package after 30 days (Medical, Dental & Vision)Retirement Benefits including Defined Contribution Pension Plan (DCPP), Group Registered Retirement Savings Plan (RRSP) and Deferred Profit Sharing Plan (DPSP)Employee discount of 15% on Ryder stockA safe, friendly and respectful work environmentRecognized by Forbes as one of Canada’s Best Employers 2025SummaryThe Operations Supervisor assists the Operations Manager I and II and/or Sr. Operations Manager I and II manage the operations and personnel for a shift of a particular location. The Operations Supervisor may have supervisory duties of employees on a shift, including but not limited to: Technicians‑In‑Charge, Customer Service Coordinators, Technicians, and Service Employees. The Operations Supervisor must be able to accomplish results and ensure business objectives and labor requirements are met. The Operations Supervisor is responsible for ensuring the customers’ needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business. This position is responsible for the management of the location performance against metrics to meet and/or exceed assigned objectives. The Operations Supervisor should be cross‑functionally trained in order to be able to back up others within the shop. As with all FMS Shop positions, the Operations Supervisor is responsible for adhering to all Ryder Maintenance Operations policies and procedures. This may also be a development position to prepare incumbents for the Operations Manager role.Essential FunctionsWorkflow Management: Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings,



and RO review and approval; ensures all warranty policies and procedures are executed; responsible for triage of unscheduled customer drive‑ins and for communicating with customers and assigning work to technicians as appropriate; responsible for conducting yard checks to ensure proper work scheduling and prioritization.Labor Management: Provide management, training and development of all personnel assigned; responsible for performance management of all assigned personnel.Customer Management: Responsible for customer relationship management to include issue resolutions, customer satisfaction and retention, as well as ensuring vehicle uptime; responsible for customer communication protocol as it pertains to PM scheduling & follow‑up, breakdowns and vehicle status updates; conduct customer visitsas required by the Customer Care Plan.Asset Management: Directs his/her direct reports in maintaining the appearance and maintenance of assigned location, including sustaining 65 standards in all relevant shop areas of responsibility; evaluates needs and makes recommendation for shop tooling and equipment requirements; assist in the management and oversight of vehicle specifications and vehicle in‑service/out‑service process; assist in ensuring all vehicles have required specifications in SAM; responsible for parts inventory management, policies and procedures.Quality Management: Responsible for quality inspections of PM & repairs, as well as performing in‑process reviews of non‑PM work; perform breakdownroot‑cause analysis, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center; ensure cleanliness and quality of repair for all maintained vehicles; work with ServiceManager to ensure all technicians are properly trained and qualified, and TOPS plan is prioritized based upon breakdown,



rework and running cost trends; maintain control/visibility over shop floor activities to ensure proper root‑cause diagnosis by technicians and that the yield on all parts/components is optimized; assist in the development and ensure implementation of quality assurance audit corrective action plans and continuous improvement programs; account for maintenanceof all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements; ensure employee compliance with safety and EPA regulations and requirements.Financial Management: Responsible for ensuring shift/shop delivers against net maintenance cost per unit objectives without sacrificing quality, safety or customer satisfaction; responsible for cost control measures related to maintenance operations budget and location P&L statement to meet financial objectives; responsible for successful execution of maintenance initiatives to attain or exceed specified financial targets; responsible for payroll, purchase order approval, as warranted, and invoice reconciliation, and fuel reconciliation; responsible for the customer bill back process to include identification, review and approval of bill back opportunities; responsible for ensuring proper documentation and explanation/reporting of rebuildable activity; ensure data integrity in the Shop Management Online system.Additional ResponsibilitiesPerforms other duties as assigned.Skills and AbilitiesAbility to professionally represent Ryder and competently interact with customer management.Robust vehicle diagnostics/repair knowledge (preferred).Microsoft Office intermediate preferred.QualificationsH.S. diploma/GED required.Associate’s degree preferred or 1‑3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement.Bachelor’s degree preferred or 1‑3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement.Maintenance and Technical experience in a shop environment required.Supervisory experience preferred.Experience with a Shop Management System preferred.Microsoft Office intermediate preferred.DOT RegulatedNoJob CategoryMaintenanceCompensation InformationPay Type: Salaried.Minimum Pay Range: $70,000.Maximum Pay Range: $70,000.Equal Opportunity StatementRyder is an equal opportunity employer. We value diversity and inclusion in the workplace and encourage all qualified candidates to apply, including women, visible minorities, Aboriginals and persons with disabilities. In accordance with our commitment to diversity and inclusion, Ryder welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment, selection, and assessment process.#J-18808-Ljbffr

📌 Operations Supervisor - $70,000 - $70,000 A Year (Winnipeg)
🏢 Ryder
📍 Winnipeg