Provide expert bilingual technical support with Franke, specializing in English and French. Play an essential role in delivering customer service excellence while working remotely! Franke is on the lookout for a Bilingual Technical Support Specialist to take charge of providing training and technical assistance.

Working in this remote position, you will interact with service providers and customers to ensure they receive the best support for Franke products. Engage in continuous training and create valuable resources that will help elevate the standards of service. Key Responsibilities:
Facilitate training classes for current service providers
Communicate effectively in complex technical calls
Update support documentation and resources regularly
Assist in the implementation of preventive maintenance programs
Serve as a point of contact for customer escalations Requirements:
High School Diploma/GED; technical degree preferred
2+ years of technical troubleshooting experience
Bilingual in English and French
Solid mechanical aptitude with customer service focus
Availability for on-call support Drive forward customer satisfaction and technical efficiency as part of Franke's dedicated team!

📌 Franke Bilingual Technical Support Specialist Toronto
🏢 Franke Group
📍 Toronto