Clinical Director The Wellness Hub is a unique health and wellness clinic in Stoney Creek that has created a collective of health care practitioners focusing on family, women’s and pediatric health.

The Clinical Director plays a key leadership role in day to day operations of The Wellness Hub, ensuring a smooth, efficient and patient centered experience. This position supports practitioners, manages the client experience team, and maintains a high standard of organization, professionalism and delivery of care you are

· a multi-tasker

· people person with strong communication skills

· collaborate and work with like-minded team members

· strong organizational skills

· foster a positive, warm and welcoming environment for clients and families prior, during and after treatment sessions

· 2+ years of experiencing working in customer service as a manager

· resourceful, adaptable, hardworking individual that thrives in fast-paced, collaborative work environments

· experience in an administrative role [health industry] required

· excellent written and verbal communication skills

· love working with families and children you will

· manage our client experience team including scheduling, payroll, bi-weekly 1:1 check ins, annual performance and compensation reviews, development discussions and offboarding.

· managing and approving client experience team schedules and changes [i.e. vacation coverage and time off due to illness or family emergency].

· client experience team recruitment, including posting, interviewing, reference checks and employment agreements, onboarding, training and offboarding.

· key member of the The Wellness Hub leadership team. participate in monthly leadership team meetings. meet bi-weekly with the Clinic Owner.





· manage overall patient experience with the client experience team. this includes elevating patient experience in-person and via phone & email [greetings, email templates etc], schedule & rebooking patients [going through weekly patient cancellations & unscheduled lists], booking waitlist patients, ensure client experience team is filling practitioner schedules, calling initial visits to remind them of their appointments, calling missed phone calls and ensuring detailed notes are being taken to support smooth experience for the cet & patients.

· assisting our clinical director with day to day operations.

benefits

· competitive compensation

· mentorship and support

· leadership opportunities

· culture that fosters both personal and professional growth

· company events

We encourage applicants to submit a 3–5 minute video introducing yourself & answering the questions below. If you are unable to record a video, you may instead provide written responses to the questions below. Please send us a video or written response to [email protected] Priority consideration will be given to applicants who submit a video or written response.

In your video or written responses, please answer the following:

- Briefly introduce yourself.
- Tell us one fun fact about yourself.
- Do you have experience working in the healthcare field? If so, please describe your experience.




- Do you have previous manager, receptionist or client/customer service experience?
- What are you currently doing for work?
- Why are you interested in this position at The Wellness Hub?
- Why are you looking for a new opportunity, and what is motivating you to make a change?

We appreciate you taking the time to complete this step and look forward to learning more about you!

Follow us @thewellnesshubco

Learn more www.thewellnesshub.co

Email resume to [email protected]

Pay: $24.00-$28.00 per hour

Benefits

- Company events
- On-site parking

Application question(s):
- Are you available mornings, afternoons, evenings and weekends?
- How many years of medical administrative experience do you have?
- We encourage applicants to submit a 3–5 minute video introducing yourself & answering the questions below. If you are unable to record a video, you may instead provide written responses to the questions below. Please send us a video or written response to [email protected] Priority consideration will be given to applicants who submit a video or written response.

In your video or written responses, please answer the following: Briefly introduce yourself.
- Tell us one fun fact about yourself.
- Do you have experience working in the healthcare field? If so, please describe your experience.
- Do you have previous receptionist or client/customer service experience?
- What are you currently doing for work?
- Why are you interested in this position at The Wellness Hub?
- Why are you looking for a new opportunity, and what is inspiring you to make a change?

Education:
- Bachelor's Degree (preferred)

Work Location: In person

📌 Office Manager (Stoney Creek)
🏢 the wellness hub
📍 Stoney Creek