Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!Integrity – We do what’s right, even when no one is looking.Improvement – We do it well. Then we do it better.Caring – We put ourselves in others’ shoes.Authenticity – We like people, not pretense.Determination – We kick down walls.Key ResponsibilitiesParts Ordering & ProcurementSource and order appliance parts from approved suppliers based on service tickets and technician requests.Accurately identify parts using manufacturer catalogs, websites, and schematics.Verify parts availability, lead times, and alternatives with vendors to prevent delays.Inventory & FulfillmentMaintain optimal stock levels by monitoring demand, usage trends, and reordering thresholds.Assist in cycle counts, reconciliations, and returns to maintain inventory integrity.Coordinate incoming and outgoing shipments, ensuring part quality and order accuracy upon receipt.Communication & SupportRespond promptly to internal and external inquiries via phone, email, and ticketing systems.Provide updates on order status, lead times, or backorders, and suggest alternatives when necessary.Collaborate with dispatch and technicians to ensure timely delivery of required parts.Systems & DocumentationUse systems like Syspro, D365, or equivalent ERP/CRM platforms to manage orders, create records, and log communications.Maintain detailed and organized documentation for all part orders, returns,



and supplier communications.Ensure warranty claims and part return procedures are followed as per vendor requirements.Perform all other jobs assigned by the supervisor. Service Operations SupportSupport parts research and preparation for upcoming jobs, particularly in remote/satellite areas.Assist with parts staging for technicians’ pickups.Help resolve issues related to incorrect shipments, damaged parts, or vendor disputes.To be successful in this role, you should have:Preferred 1+ years' experience in parts coordination, procurement, or a service/logistics environment.Strong knowledge of appliances or mechanical parts is an asset.Proficiency with inventory/order management systems and manufacturer websites.Excellent organizational skills with the ability to manage multiple priorities.Robust written and verbal communication skills.Problem-solver with a proactive and adaptable mindset.Ability to work independently and as part of a cross-functional team.Why join Trail:Extended Health BenefitsMerit PerformanceGenerous employee discountsGym membership discountProfessional Development ProgramsEmployee Recognition ProgramCompany eventsPaid VolunteerScheduleFull time (Monday-Friday) with flexibility to assist on Saturday, if needed.Shift time: 8:30 am - 5 pm$23.10 - $23.10 an hourThe Parts Order Specialist is responsible for coordinating the procurement and distribution of appliance parts to support service operations and ensure timely job completion. This role acts as a key liaison between technicians, suppliers, and internal teams, ensuring the accuracy of part selection, order fulfillment, and inventory control. The ideal candidate is detail-oriented, proactive, and customer-focused, with strong technical aptitude and supply chain awareness.#J-18808-Ljbffr

📌 Parts Order Specialist - C$23.1 - C$23.1 An Hour (Winnipeg)
🏢 TRAIL APPLIANCES
📍 Winnipeg