Elevate your career with OPENLANE as a Remote Bilingual Automotive Technical Specialist. Leverage your expertise in automotive diagnostics while delivering outstanding customer support. This role is perfect for candidates with at least two years of hands-on automotive experience, particularly as a Service Technician or Damage Appraiser.
As a key member of the Arbitration team, you will act as a neutral judge in disputes, using solid analytical skills to ensure satisfactory resolutions through customer interactions. Key Responsibilities:
- Validate vehicle conditions from comprehensive reports
- Serve as a neutral party in customer arbitration
- Clearly communicate resolutions to all stakeholders
- Educate on vehicle best practices and expectations
- Foster collaboration with inspection teams Requirements:
- Fluent in English and French
- 2+ years in automotive technical roles
- Committed to working within EST hours
- Excellent written and verbal communication skills
- Proficient in using CRM software Use your bilingual communication and automotive insight to drive enhanced outcomes for customers at OPENLANE.