GFL Environmental Inc. is one of North America’s leading waste management companies, proudly making communities cleaner, safer, and happier through first-class service. Together, our employees are known as “Team Green” — a name that unites us all under our shared purpose: making our customers and communities Green for Life! Working for GFL is more than a job — it’s an opportunity to grow in your career, make new friends, and make a difference each day.

Key Responsibilities

- Program &
- Operational Management: Oversee daily curbside collection execution for multi-stream residential recycling in alignment with Recycle BC material performance, contamination, and service-level agreements.
- Team Leadership &
- Development: Direct, coach, and support route supervisors and curbside drivers. Lead hiring, onboarding, performance evaluations, and workforce planning to promote a strong culture of accountability and retention.
- Safety &
- Environmental Compliance: Enforce strict adherence to WorkSafeBC standards, Occupational Health &
- Safety (OH&S;) policies, environmental regulations, and local municipal bylaws. Conduct incident investigations, safety audits, and continuous driver safety training.
- Fleet &
- Resource Optimization: Monitor equipment utilization, pre/post-trip inspection completion, and route productivity. Coordinate with maintenance teams to minimize fleet downtime, lower operating costs, and optimize vehicle lifecycle performance.
- Financial &
- KPI Performance: Develop and manage operational budgets, direct labor, and maintenance expenses. Track key performance indicators (KPIs) including missed stops, contamination rates, route efficiency, safety incidents, and downtime.
- Contract &
- Client Relations: Serve as a primary point of contact for Recycle BC program representatives and municipal partners. Resolve service escalations, review audits, and ensure high levels of customer satisfaction.
- Technology &
- Process Improvement: Drive adoption of route optimization software, onboard telematics,



and digital reporting systems. Implement lean operational strategies to reduce carbon footprint and maximize material recovery rates.
- Reporting &
- Governance: Generate weekly/monthly performance metrics, compliance logs, and financial variance reports for senior leadership.

Qualifications &

- Experience

- Education: Bachelor’s degree in Business, Operations Management, Logistics, Environmental Science, or a related field (or equivalent combination of education and experience).
- Experience: 5+ years of progressive operations management experience in municipal waste management, logistics, or transportation. Direct experience managing curbside collection contracts (Recycle BC or similar Extended Producer Responsibility programs) strongly preferred.
- Regulatory Knowledge: Deep understanding of WorkSafeBC rules, motor vehicle safety regulations, and provincial waste management/EPR frameworks.
- Technical Skills: Proficiency in automated route optimization tools, fleet telematics (GPS/LYTX), asset management software.
- Leadership Capabilities: Strong interpersonal, conflict-resolution, and change-management skills with a demonstrated track record of leading diverse teams.

Working Conditions

- Work Environment: Split between an office environment and field sites, including municipal routes, transfer stations, and material recovery facilities (MRFs).
- Physical Expectations: Occasional exposure to outdoor weather conditions, noise, and site environments during audits and safety reviews.
- Schedule &
- On-Call: Standard business hours with required on-call availability for operational incidents, winter weather emergencies,



or routing disruptions.
- Must possess a valid driver's license and a reliable vehicle for site visits and travel between locations.

Why Join TEAM GREEN

- Competitive salary with bonus eligibility and comprehensive benefits (health, vision, and dental)
- Car allowance
- Life insurance and retirement savings options
- Ongoing learning and development opportunities
- Career advancement potential within a growing company
- Team-focused and supportive work workplace

GFL Environmental Inc. is one of North America’s leading waste management companies, proudly making communities cleaner, safer, and happier through first-class service. Together, our employees are known as “Team Green” — a name that unites us all under our shared purpose: making our customers and communities Green for Life! Working for GFL is more than a job — it’s an opportunity to grow in your career, make new friends, and make a difference each day.

Working Conditions

- Work Environment: Split between an office environment and field sites, including municipal routes, transfer stations, and material recovery facilities (MRFs).
- Physical Expectations: Occasional exposure to outdoor weather conditions, noise, and site environments during audits and safety reviews.
- Schedule &
- On-Call: Standard business hours with required on-call availability for operational incidents, winter weather emergencies, or routing disruptions.
- Must possess a valid driver's license and a reliable vehicle for site visits and travel between locations.

Why Join TEAM GREEN

- Competitive salary with bonus eligibility and comprehensive benefits (health, vision, and dental)
- Car allowance
- Life insurance and retirement savings options
- Ongoing learning and development opportunities
- Career advancement potential within a growing company
- Team-focused and supportive work environment

Job ID

R38775

Job Profile

Operations Manager

Job Country

Canada

📌 Operations Manager (Coquitlam)
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