Elevate banking processes at EQ as a Senior Problem Management Specialist. Play a critical role in incident resolution and change management while working in a hybrid workplace.At EQ, you will manage the lifecycle of incidents and problems to minimize business disruptions. This role emphasizes effective stakeholder communication, root cause analysis, and proactive change management strategies to ensure service reliability. Your contributions will greatly impact our commitment to redefining banking for Canadians.Key Responsibilities:
Manage major incident responses within SLAs
Establish explicit communication with all stakeholders
Conduct root cause analysis for incident resolution
Coordinate with teams to facilitate problem solutions
Oversee accurate documentation and reporting of incidentsRequirements:
Degree in business administration or technology-related field
3 years of experience in incident and problem management
Solid analytical and communication skills
Familiarity with ITIL 4 best practices
Expertise in ServiceNow, Confluence, and JiraYour skills in incident management and change oversight can drive significant positive change at EQ.#J-18808-Ljbffr

📌 Eq Senior Problem Management Specialist Toronto
🏢 EQ Bank | Canada's Challenger Bank
📍 Toronto