Under the supervision of the General Manager, the Store Manager at MCL is responsible for ensuring the effective execution of operational strategies, overseeing daily activities, and leading teams to deliver exceptional customer service and business results. Key Areas of Responsibility Management Ensure the effective on-the-ground execution of decisions and strategies established by senior management; Integrate these strategies into daily operations; Monitor, measure, and report performance results on a regular basis; Customer Service Drive continuous improvement in customer service and operations; Manage and resolve customer issues thoroughly and efficiently; Coaching & Team Leadership Ensure team members are properly trained, informed, and equipped with the necessary tools; Communicate and collaborate effectively with other departments; Accountability Act as the primary person responsible for your department; Take immediate action on any situation posing a business risk; Keep management informed and proactively propose solutions; Ethics & Leadership Demonstrate integrity and sound judgment in handling sensitive situations; Lead byexample at all times; Responsibilities Optimize sales floor operations and plan daily activities with teams (walkthroughs, priority setting, staffing coverage, cleanliness, safety, etc.); Ensure continuous training and communication with staff to maintain excellence in customer service; Monitorteam performance and ensure proper use of available tools; Overseeall merchandising activities: signage, promotions, planograms, product placement,



etc.; Monitorinventory levels and take appropriate actions regarding replenishment; Ensure accuracy and integrity of inventory data in collaboration with the Purchasing department; Closelytrackongoing transactions to prevent losses; Enforcecompany policies and procedures and manage exceptions; Promoteemployee well-being and fairness; involve HR when needed; Ensure compliance with health and safety standards; Actively participate in meetings (product knowledge, hiring, etc.); Conditions & Requirements Strong knowledge of the industry (construction materials/hardware); Excellent customer service mindset; Abilityto coordinate multiple teams effectively; Strong focus on continuous improvement and problem-solving; Explicit communication skills, both verbal and written; Abilityto work autonomously within company policies; Abilityto manage multiple priorities and adapt to unexpected situations; Post-secondary diploma or equivalent combination of education and relevant experience; 3 to 5 years of experience in a related field, including at least 2 years in a management or coordination role; Availability to work rotating weekends; Strong stressmanagement skills and good physical condition; Management Ensure the effective on-the-ground execution of decisions and strategies established by senior management; Integrate these strategies into daily operations; Monitor, measure, and report performance results on a regular basis; Customer Service Drive continuous improvement in customer service and operations; Manage and resolve customer issues thoroughly and efficiently; Coaching & Team Leadership Ensure team members are properly trained, informed, and equipped with the necessary tools; Communicate and collaborate effectively with other departments; Accountability Act as the primary person responsible for your department; Take immediate action on any situation posing a business risk; Keep management informed and proactively propose solutions; Ethics& Leadership Demonstrate integrity and sound judgment in handling sensitive situations; Lead byexample at all times;

📌 E & I - Operations Managers / E & I Managers (Waterville)
🏢 MCL
📍 Waterville