Elevate customer success with Suger as an Enterprise Customer Success Manager in Vancouver. Manage strategic enterprise accounts, driving engagement and retention in a hybrid work model. In this full-cycle role, you will be responsible for onboarding, implementation, and maintaining relationships with key enterprise customers.

You'll work closely with cross-functional teams to ensure the success of your accounts and identify expansion prospects. This dynamic position emphasizes proactive account management and high-touch customer engagement. Key Responsibilities:
Own and manage a book of Enterprise accounts from kickoff to renewal
Lead customer onboarding and implement marketplace listings
Conduct daily customer calls for support and troubleshooting




Facilitate renewals and maintain detailed account notes
Contribute to internal documentation and team syncs Requirements:
3+ years in Customer Success or Account Management
Experience with enterprise customers in B2B SaaS
Excellent written and verbal communication skills
Robust project management abilities
Proactive in identifying customer needs and risks Drive customer success and engagement within enterprise accounts at Suger, leveraging solid communication and project management skills.

📌 Enterprise Customer Success Manager At Suger Vancouver
🏢 Suger.io
📍 Vancouver