Key Equipment ServicesCustomer Service Representative$22 - $24 per hourWho we areKey Equipment Services, a division of Heritage Food Service Group of Canada, is the largest service provider for the food service industry in western Canada. We have 40 years of history, and our licensed, factory-trained technicians minimize downtime and prioritize urgent service. In addition, we have an extensive support team to drive service excellence, and we maintain a sizable inventory of OEM parts. We are the industry leader in Canada, and we care beyond service!A Day in the lifeAs a CSR you are the first point of contact for the customer, so your main priority is to welcome them, hear their concerns, and leave them with the confidence that they have been listened to and that they will be looked after. The day goes by quickly in this fast-paced environment. There's always something to learn and this keeps the job fresh and challenging! This is an active job opening for a vacancy that currently needs to be filled.ResponsibilitiesCommunicates with customers in a courteous and customer-focused manner.Acts as the first point for conflict resolution by listening and empathizing with dissatisfied customers to reduce escalation and achieve a resolution.Provides customers with requested information.Creates service orders using our ERP system from service.Ensures accuracy of information at every step of every process.Builds positive relationships with all customers through active listening.Works closely with other members of the customer service team, and with dispatchers.What you will bringMinimum of 2 years' experience working in customer serviceExperience working with an ERP systemExcellent written and verbal communication skillsHaving the curiosity and capacity to learn about various commercial kitchen equipmentMinimum 50 wpmDemonstrated ability and proficiency in MS Office suite of applicationsAbility to operate a computer and telephone for long periods of timeLifting or moving up to 10 lb/4.5 kg may be requiredAvailable to participate in the on-call rotation shiftWhy work for usIndustry-leading compensationEach day brings new challenges and endless learning opportunitiesComprehensive group perks and retirement savings programExtended health, dental and LTDTraining and Development OpportunitiesIndustry leaders in CanadaYou will be part of a growing, stable organization, that is the industry leader in CanadaEqual opportunity employer statementWe are an equal opportunity employer that supports diversity and inclusion in the workplace. We put safety first, and deliver service excellence with integrity, from a team-driven, collaborative mindset. We support community, both internally and externally. Come join us and be part of a Canadian industry leader in commercial kitchen equipment service.#J-18808-Ljbffr

📌 Customer Service Representative - $22 - $24 An Hour (Winnipeg)
🏢 Key Equipment Services
📍 Winnipeg