Join us as a Desktop Support Engineer and showcase your networking knowledge in a hands-on role. Solve complex technical issues while providing superior support. This role demands a minimum of three years of IT support experience focusing on hardware and software troubleshooting.

You should have a solid grasp of enterprise LAN/WAN setups and be capable of smart hand activities for network equipment. Proficiency in desktop applications and TCP/IP networking will be key in ensuring systems run smoothly and efficiently. Key Responsibilities:
Troubleshoot and resolve IT desktop issues proactively
Provide smart hand support for hardware devices
Analyze repeat call incidents for preventive measures
Assist in managing client queries effectively
Collaborate with IT staff to improve service quality Requirements:
Minimum 3 years of IT Infrastructure support experience
Associate Degree preferred and CompTIA A+ certified
Familiarity with ticketing systems like ServiceNow
Solid communication and interpersonal skills
Ability to lift and manage equipment weighing up to 50 lbs Drive your IT support career forward by combining your networking capabilities with customer service excellence in our engineering role.

📌 Desktop Support Engineer With Networking Skills Ottawa (Canada)
🏢 Sky Systems, Inc. (SkySys)
📍 Canada