Lead transformative client experiences as the Director of Personal Lines Client Care at Mitch. Utilize your strategic vision to enhance service quality and client satisfaction in this versatile role. At Mitch, you will bring over ten years of leadership in insurance service operations to shape our client care strategy.

Your expertise in personal lines, analytics, and technology will be key in designing an effective service model. Collaborating with leadership, you’ll champion client retention and operational excellence. Key Responsibilities:
Design a scalable client care service model
Analyze service performance metrics for improvements
Implement actionable strategies for client retention
Ensure compliance and operational accountability
Collaborate with leadership on service initiatives alignment Requirements:
10+ years in insurance service operations leadership
Robust knowledge of P&C; insurance markets
Proven analytical and problem-solving skills
Track record of operational excellence
Bachelor’s degree or insurance education is beneficial Drive high-quality client experiences and operational improvements with Mitch, a company that values kindness and innovation.

📌 Director Of Client Care At Mitch Whitby
🏢 Mitch Insurance Brokers
📍 Whitby