Shape the future of customer engagement at myBlueprint as our EdTech Customer Success Manager. Utilize your experience to foster relationships and enhance partner success. As an EdTech Customer Success Manager at myBlueprint, you will take the helm of our team’s performance and partner with various departments to improve outcomes.

This hands-on position requires effective coaching and operational leadership to ensure retention and satisfaction among our school partners. You will make impactful decisions that drive our commitment to student success. Key Responsibilities:
Manage customer renewals and retention pipelines
Coach the team through regular performance reviews
Create and document strategic Customer Success processes
Ensure team accountability for goals and priorities
Collaborate across departments to improve customer engagement Requirements:
Experience in SaaS Customer Success or Account Management
Direct history in managing customer-focused teams
Robust problem-solving abilities
Excellent communication and business judgment skills
Located in Canada, willing to meet monthly Be a crucial player in myBlueprint’s mission to improve education through cutting-edge customer strategies.

📌 Edtech Customer Success Manager Role Toronto
🏢 myBlueprint
📍 Toronto