Shape the future of digital engagement at iA as the Director of Digital Strategy and Adoption. Lead efforts to enhance customer experience through cutting-edge digital platforms.

This role is critical at iA, where you'll define and implement the strategy for customer-facing digital platforms. Focusing on adoption and value creation, you'll leverage data and customer insights to drive strategic initiatives. Your leadership will be key in developing a culture of continuous improvement and innovation.

Key Responsibilities: • Define strategic direction for customer-facing platforms • Set and monitor key performance indicators for success • Align digital initiatives with customer insights and trends • Create strategies to enhance digital customer journeys • Lead and mentor your team to achieve excellence

Requirements: • Bachelor’s degree in a relevant area • Minimum 7 years in digital strategy or platform roles • Experience managing high-impact digital platforms • Knowledge of UX and digital product development • Bilingual proficiency in English and French for collaboration

Drive customer success and enhance digital innovation within iA's cooperative workplace.

📌 Director, Digital Strategy And Adoption Quebec City
🏢 IA
📍 Quebec City