Lead and scale the regional Customer Success organization.
Build and execute the customer success strategy aligned with Sales, Product, Support, and Marketing.
Ensure customers achieve measurable business outcomes through adoption and success planning.
Personally engage with executive sponsors on strategic accounts and renewal prospects.
Lead, coach, and develop a team of Customer Success Managers focused on delivering exceptional outcomes.
Collaborate with EMEA Customer Success leadership to define and implement best practices worldwide.
Drive renewals in collaboration with Sales and identify upsell opportunities through robust customer relationships.

Requirements
10+ years of experience in Customer Success or Account Management within enterprise software, with at least 5 years in a leadership role.
Robust commercial acumen with deep experience supporting strategic renewals and long-term customer retention.
Strong analytical mindset with the ability to use data to drive decisions.
Experience leading organizational change and building scalable customer programs.
Exceptional communication, interpersonal, and organizational skills.




Experience working across multiple global regions and collaborating with distributed teams.
Willingness to travel approximately 10–15%.

Core Competencies

Demonstrates expertise in leading Customer Success organizations, developing customer success strategies, and driving measurable business outcomes through effective team management and collaboration across global regions.

Highest-signal resume keywords
Customer Success Leadership
Strategic Account Management
Data-Driven Decision Making
Organizational Change Management
Commercial Acumen

ATS Optimization Keywords

Hard Skills

Hard Skills
Customer Success Strategy
Enterprise Software Experience
Renewal Management
Upsell Opportunity Identification
Customer Adoption Planning

Soft Skills
Exceptional Communication
Interpersonal Skills
Organizational Skills
Coaching and Development

Industry Keywords
Customer Success
Account Management
Global Collaboration
Strategic Renewals
Customer Retention

📌 Director, Customer Success Namer, Apac Toronto
🏢 Jobtailor
📍 Toronto