Join Alberta Transportation as a Complaints Resolution Specialist in Edmonton. Utilize your conflict management skills to address and resolve complex complaints effectively in this full time position. In this role, you will serve as a key representative for the division, ensuring timely resolution of external complaints.

You will guide the development of complaint management processes, and support project management and quality improvement efforts. Robust analytical skills are necessary for assessing issues critically and developing clear solutions. Key Responsibilities:
Manage and resolve incoming complaints promptly
Cultivate effective complaint resolution procedures
Facilitate comprehensive issues management




Offer expertise in conflict resolution strategies
Collaborate to achieve branch and division goals Requirements:
Degree in Business, Communications, or related fields with 2 years experience
Expertise in complaints resolution and conflict de-escalation
Solid analytical capabilities for solution identification
Proven ability to build partnerships within the ministry
Excellent time management and documentation skills Be a key player in maintaining service excellence for Alberta's transportation systems and enhancing public satisfaction.

📌 Edmonton Complaints Resolution Specialist (Canada)
🏢 Government of Alberta
📍 Canada