Terra Dygital Solutions is an innovative IT services provider headquartered in Vancouver, BC. We are dedicated to effectively addressing a diverse range of complex IT challenges by leveraging modern technologies. Our core expertise lies in advising clients on cybersecurity and business/system architecture through our Virtual CIO services, developing cutting-edge solutions via application development and system integration, and managing and optimizing desktop, server, and network environments as a Managed Services Provider. Join our dynamic and rapidly growing team, where you will collaborate with top-notch professionals, work with the latest technologies, and play a crucial role in our clients’ success, all while enjoying significant opportunities for personal and professional growth.Position OverviewWe are looking for a proactive and client-focused professional to drive both client success and revenue growth across our existing client base.This role is responsible for ensuring clients are supported, engaged, and continuously improving their IT and cybersecurity posture, while identifying and executing on opportunities to deliver additional value through targeted, repeatable service offerings.You will act as a key bridge between clients, Account Managers, and technical teams, owning follow-ups, advancing opportunities, and helping convert client needs into meaningful, billable projects.Key ResponsibilitiesClient Success & EngagementBuild and maintain strong client relationships through regular check-ins, structured follow-ups, and ongoing communicationAct as a primary point of contact for clients, ensuring they are supported, informed,



and consistently receiving valuePartner with internal technical teams to understand identified gaps and ensure alignment with client needsEngage with clients post-onboarding to translate identified gaps into a prioritized roadmap of improvement opportunitiesGrowth & Revenue OwnershipDrive revenue growth within assigned accounts by identifying, positioning, and closing solution opportunitiesLeverage input from Senior Systems Administrators and standardized project offerings to recognize and discuss technical gaps with clientsDevelop and present solution recommendations aligned to client priorities, with a focus on cybersecurity, standardization, and optimizationOwn the sales cycle for identified opportunities, from initial discussion through to closePrepare and deliver quotes, proposals, and supporting documentationActively manage and advance opportunities through the sales pipeline with a strong focus on follow-up and momentumProactively remove blockers and ensure timely progression of deals toward closeMaintain regular communication with clients to keep opportunities moving forwardProvide clear updates and insights on pipeline health, risks, and forecastSystems & Data Management (ConnectWise)Maintain accurate and complete records of client interactions, opportunities,



and proposalsEnsure solid data hygiene across accounts, tickets, and sales activitiesGenerate reports and insights to support visibility into performance and growth opportunitiesProcess Improvement & EnablementDevelop and maintain templates, checklists, and workflows to support consistent executionContribute to the standardization and scalability of repeatable service offeringsIdentify opportunities to improve efficiency, streamline processes, and enhance the client experienceSkills and KnowledgeTakes initiative to move opportunities forward without needing constant direction.Understands client needs and responds with professionalism and urgency.Maintains accuracy in quotes, proposals, and system data.Works seamlessly with Account Managers, leadership, and technical teams.Identifies challenges early and proposes practical solutions.Thrives in a dynamic environment with shifting priorities.Owns tasks from start to finish and follows through on commitments.Education and ExperienceExperience in sales support, account management, or client success.Proficiency with CRM/PSA systems, preferably ConnectWise, with strong data hygiene practices.Excellent organizational and multi-tasking skills.Solid written and verbal communication skills.Ability to work independently while collaborating effectively with team members.Compensation and Additional PerksCompetitive Compensation based on skill set and experience will start at $85,000 per yearRevenue-generating opportunity with commission upsideGreat health benefits and vacation#J-18808-Ljbffr

📌 Client Success And Growth Specialist - $85,000 A Year (Winnipeg)
🏢 Terra Dygital Solutions
📍 Winnipeg