At Totango, we’re on a mission to help businesses grow by investing in their customers. Totango’s Customer Growth Platform is centered around the entire customer journey by providing a single source of truth for insights, health monitoring, cross‑functional collaboration, and workflow automations. Join us on our mission to help businesses thrive!Who we areBias for action.We don’t wait. We use good judgment, make decisions quickly, and keep things moving — even if that means learning by doingConstructive dissent.We speak up and debate ideas with respect. Once a decision is made, we align and move forward as a team.Assume Positive intent.We assume the best in each other. No politics, no blame — we are one team working toward a shared goal.Clear communication.We don’t rely on guesswork. We’re specific with our words and always make sure decisions are clearly understood.Work > meetings.Meetings help us get aligned, but the real work happens during focused time and with customers. We protect that time fiercely.Nothing is sacred.We’re not tied to how things were done before. We adapt fast, iterate often, and build what’s right for what’s next.OverviewTotango is looking for aPortfolio Value Partnerto manage a high‑volume portfolio of SMB and digitally supported customers. This role is designed for someone who thrives in a fast‑paced environment and enjoys balancingcustomer value, renewals, and operational scale.The Portfolio Value Partner will own a portfolio ofup to 75 customers, ensuring they realize meaningful value from Totango while successfully navigating renewal cycles. This role is optimized forhigh‑volume relationship management, where prioritization, efficiency, and strong communication are key.We are also in a period ofrapid evolution and growth, which means the ideal candidate is someone who is energized by change. Processes will continue to evolve, playbooks will iterate, and this role will play an active part in helping shape how we scale customer success for our growing customer base.If you enjoybuilding, experimenting, and improving how things work,



this role offers the prospect to have a real impact.ResponsibilitiesOwn the success and value attainment of a portfolio ofup to 75 SMB and digitally supported customersHelp customers operationalize Totango to drive measurable improvements in customer retention, growth, and lifecycle managementReinforce best practices and strategic use cases that help customers maximize the value of the platformMonitor account health, engagement signals, and product usage to ensure customers are progressing toward valueRenewal OwnershipOwn and manage the full renewal lifecyclefor all accounts within your portfolioDrive proactive renewal conversations that reinforce business impact and platform valueIdentify potential risks early and work cross‑functionally to mitigate them ahead of renewalMaintain strong retention across ahigh‑volume book of businessManage ahigh‑volume customer portfoliothrough structured prioritization based on renewal timing, account health, and prospect signalsEngage customers on amonthly or as‑needed cadencedepending on risk, value milestones, or renewal proximityMaintain clear documentation of value attainment, risks, and renewal readinessGrowth & Expansion SupportIdentify opportunities where customers could deepen their use of TotangSurface expansion opportunities to the sales team when appropriateHelp customers identify new ways to operationalize Customer Success and Customer‑Led Growth strategiesBuild & IterateContribute to the evolution of ourscaled Customer Success modeHelp refine playbooks, engagement models,



and renewal strategies as we continue to scaleShare feedback and insights from customers to help improve our approach to value realizationIdeal CandidateThis role is ideal for someone who is energized byvolume, ownership, and building in an evolving environment.You should be comfortable managing a large portfolio of customers while maintaining strong communication, organization, and prioritization.You should also enjoy working in an environment wherethings are improving and iterating quickly .Qualifications1–3 years experience in Customer Success, Account Management, or a similar customer‑facing roleExperience managing multiple customer relationships in a SaaS or technology environmentStrong communication and relationship management skillsAbility to prioritize and manage ahigh‑volume portfolio of customersData‑driven mindset with the ability to interpret health signals and renewal indicatorsComfort working in afast‑moving environment where processes evolveTraits That Will Make You SuccessfulHighly organized and operationally mindedComfortable navigating change and ambiguityEnergized by building and improving systemsCustomer‑centric with strong ownership over outcomesCurious and proactive in identifying ways to create valueCompensationYour base pay is one part of your total compensation package and is determined within a range. The base salary for this role is from (For US Candidates: $70K – $80K with $75K/yr. being the midpoint; For Canadian Candidates: $75K – $85K CAD, with $80K being the midpoint) per year.We take into account numerous factors in deciding on compensation, such as experience, job‑related skills, relevant education or training, and other business and organizational requirements. The salary range provided corresponds to the level at which this position has been defined.Equal Opportunity EmployerTotango is an equal opportunity employer, meaning that we do not discriminate based on race, religion, national origin, gender identity, age, sexual orientation, or any other protected class. Diversity is more than just good intentions; we are committed to creating an inclusive environment for all employees.#J-18808-Ljbffr

📌 Portfolio Value Partner - $70,000 - $85,000 A Year (Winnipeg)
🏢 Totango
📍 Winnipeg