Join Eastlink as a Business Analyst in Dartmouth, NS, focusing on customer care metrics and operational improvements. Your analysis will directly impact service quality and efficiency.

The Business

Analyst position at Eastlink emphasizes the evaluation of performance metrics in the Accounts Receivable and Customer Care departments. You will collaborate with management to reduce bad debt risk, while utilizing your analytical expertise to implement data-driven improvements. A keen eye for detail and advanced Excel skills are required to chart trends and drive measurable outcomes. Key Responsibilities:
Measure key performance and productivity metrics
Analyze operational trends against performance benchmarks
Improve resource scheduling efficiency
Support development of efficiency-improving programs
Monitor and report on sales performance metrics Requirements:
Minimum 3 years' experience in finance or customer service
Proficient in advanced Excel techniques
Relevant degree in business, finance, or accounting preferred
Solid analytical skills with attention to detail
Self-motivated with a results-driven mindset Utilize your skills to make a tangible impact on Eastlink’s operational success.

📌 Eastlink Business Analyst Role Dartmouth (Canada)
🏢 Eastlink
📍 Canada