Join Dialpad as a Technical Support Engineer, focusing on VoIP solutions and exceptional customer service. Work collaboratively to resolve technical issues and enhance customer interaction. As a key player in our support team, you will be responsible for addressing technical inquiries related to our AI-driven communication platform.

This role demands robust problem-solving capabilities and a commitment to driving timely resolutions while collaborating with Engineering and Product teams. A background in telecom or cloud technologies is essential for success in this role. Key Responsibilities:
Handle carrier escalations and trouble tickets diligently
Conduct network performance monitoring and testing




Assist customers with a range of technical questions
Resolve technical bugs and work cross-functionally
Maintain high service levels and productivity metrics Requirements:
3+ years in customer support within telecom or VoIP
In-depth knowledge of networking and cloud systems
Expertise in SIP and VoIP troubleshooting
Robust written and verbal communication abilities
Experience with tools like Wireshark and Zendesk Become a crucial part of Dialpad's mission to improve customer experiences while overcoming technical challenges.

📌 Dialpad Voip Technical Support Expert Kitchener (Canada)
🏢 Dialpad
📍 Canada