Join Aviva Canada as a Contact Centre Platform Specialist and enhance operations with your skills in Five9 and telephony technologies. Shape the future of customer communications. As the Unified Communications & Contact Centre Administrator at Aviva, you will manage their Five9 contact center setting, ensuring its continuous evolution.

Applicants should have a robust background in telephony and must effectively collaborate with various stakeholders to drive enhancements and troubleshoot issues. This role demands a proactive approach to improving customer experience while upholding service reliability. Key Responsibilities:
Serve as SME for the Five9 CCaaS platform
Implement IVR and omnichannel routing solutions




Ensure platform health and optimize voice quality
Conduct root cause analysis on service issues
Manage changes related to contact center operations Requirements:
7+ years supporting contact center environments
Deep understanding of Five9 and telephony systems
Experience in troubleshooting VoIP and SIP issues
Robust background in customer experience technologies
Degree in Computer Science or equivalent experience Utilize your Five9 expertise to drive Aviva’s customer engagement strategy and operational improvements.

📌 Contact Centre Platform Specialist Aviva Canada Markham
🏢 Aviva
📍 Canada