Join Komatsu as a Customer Service Representative and transform customer experiences in Sparwood, BC.

Your role will bridge the gap between customers and service teams in the mining sector. As a vital part of the team, you will leverage your customer service and technical skills to manage orders and resolve inquiries. This role focuses on ensuring effective operations for clients reliant on heavy machinery. You will also collaborate with various departments to support service delivery and enhance customer satisfaction. Key Responsibilities:
Oversee parts orders, quotations, and billing
Coordinate with field teams for optimal job execution
Expedite parts to limit equipment downtime
Address technical inquiries and provide timely updates
Participate in customer planning and inventory discussions Requirements:
Minimum 3 years in customer service roles
5+ years experience with heavy equipment
High School Diploma needed;

certifications are an asset
Proficiency in Microsoft Office and ERP systems
Robust organizational capabilities Use your background in heavy equipment and customer service to make a difference at Komatsu.

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