Join Pillway as a Customer Experience Agent to revolutionize patient support in a cutting-edge healthcare technology setting. Utilize your robust communication abilities to assist customers and resolve inquiries effectively. You will be essential in managing customer-related issues, handling technical glitches, and collaborating with teams to ensure comprehensive solutions.

This role demands a solid understanding of CRM systems and the ability to provide bilingual support in both English and French. Your contributions will directly affect the customer experience and pharmacy operations. Key Responsibilities:
Manage and track customer inquiries and tickets in CRM
Escalate complex issues efficiently to relevant teams
Assist with marketing campaign-related customer calls




Troubleshoot app and payment issues with key stakeholders
Collaborate with Pharmacy Experience Specialists for support Requirements:
Robust customer service experience preferred
Excellent communication skills in French and English
Familiarity with CRM systems for issue tracking
Effective problem-solving skills for diverse inquiries
Dedicated to ensuring customer satisfaction and seamless service Become part of Pillway's commitment to transforming healthcare through creative technologies and excellent customer service.

📌 Customer Experience Agent At Pillway Delta
🏢 Pillway
📍 Delta