Job TitleCustomer Service / Technical Support Rep (Hybrid)Job DescriptionThe Customer Service Representative / Technical Support Representative engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and technical support by resolving routine inquiries and issues related to client products and services. (Military veterans are encouraged to apply.)Are you looking for a career change with a forward‑thinking global organization that nurtures a true people‑first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Growth opportunities” awards every year? Then this position at Concentrix is just the right place for you!As a Customer Service Representative / Technical Support Representative, you’ll join an organically diverse team from 70+ countries where all members contribute and support each other’s success and well‑being. Together, we help the world’s best‑known brands power a world that works through exceptional customer experiences and tech‑powered innovation. Due to continued growth, we’re looking for more talented game‑changers to join our purpose‑driven team.We offer real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! We provide a range of free learning and leadership development programs designed to set you on the path to the career you’ve always envisioned.What You Will Do In This RoleYou are the point of contact for all technical inquiries about hardware, software,



or other designated client products.Greet customers in a courteous, friendly, and professional manner using agreed‑upon procedures.Listen attentively to customer needs and concerns; demonstrate empathy while building rapport.Clarify customer requirements; probe for understanding; use decision‑support tools and resources to resolve non‑standard issues that require clarification or conceptual thinking.Prepare complete and accurate work including appropriate notation of accounts as required.Maintain broad knowledge of client products such as smartphones, tablets, computers, and wearables. Familiarity with iOS and/or macOS is preferred.Deliver expert customer experiences with a smile.Your QualificationsLive within 64 km of the Niagara Falls site/location.1 year of customer service experience or equivalent, with a High School diploma or GED.Effective communication skills in English, both written and verbal.Proficiency in fast‑paced multi‑tasking and strong problem‑solving skills.Patience in working with customers is second nature.Availability to work during the Hours of Operation: 8:00 am‑11:30 pm EST, Monday‑Sunday. Your schedule will change every 3 months and is based on performance.What’s In It For YouBase salary:



$19.50/hr (pay rate will not be below the applicable minimum wage), plus incentives linked to individual and company performance.Benefits: medical, dental, and vision insurance; comprehensive employee assistance program (EAP); registered retirement savings plan; paid time off andholidays; paid training days.Opportunity to work from home after 90 days, with the possibility of being recalled to the site at any time.DailyPay enrollment to access pay early when you want it.Company networking opportunities with groups such as Women, Black Professionals, LGBTQ+ Pride, Disability, Neurodiversity, Women in Tech, OneEarth Champions, and more.Health & wellness programs to promote a healthy you.Mentorship programs supporting your career journey.Modern, state‑of‑the‑art office setting with advanced technologies and a great team.Programs and events supporting diversity, equity, inclusion, global citizenship, sustainability, and community support.Celebrations for Concentrix Day, Game‑Changer Appreciation Day, Customer Service Week, World Clean‑Up Day, #MyOneEarthPromise, and more.Reimagine the Best Version of You!If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game‑changers around the globe call Concentrix their “employer of choice.”Job AvailabilityWe accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.#J-18808-Ljbffr

📌 Customer Service / Technical Support Rep (Hybrid) - $19.5 An Hour (Winnipeg)
🏢 Concentrix
📍 Winnipeg