Join the Toronto Cyber Security team as a Cyber Security Service Management Expert. This role centers on optimizing service intake and reporting processes to drive operational efficiency. You will be responsible for streamlining service request workflows and enhancing the service catalogue while collaborating with internal teams and stakeholders.

An analytical mindset is essential for developing actionable reports and dashboards using your knowledge of tools like Jira and Power BI. Key Responsibilities:
Manage intake workflows and service request processes
Maintain and enhance service catalogue documentation
Improve Jira workflows and operational dashboards
Analyze service delivery data for actionable insights
Collaborate with teams to refine reporting needs Requirements:
Degree in Technology, Cyber Security, or relevant field
Extensive experience in service delivery and operational reporting
Competency in Jira, Confluence, and data visualization tools
Skill in gathering business requirements and defining metrics
Understanding of ITSM and enterprise service management concepts Leverage your expertise in cyber service management to elevate operational performance in Toronto's cyber security landscape.

📌 Cyber Security Service Management Expert Toronto
🏢 TEEMA
📍 Toronto