Who We AreAt Heart & Stroke our mission is to promote health, save lives and enhance recovery. We are committed to a culture that exemplifies our core values: champion health, practice humility, embrace change, drive impact, learn and grow and be heartfelt as we work together to beat heart disease and stroke. We believe in equity, diversity and inclusion and welcome candidates from diverse backgrounds.The opportunityHeart & Stroke offers hybrid work options. For this role, candidates can work from anywhere in Canada.The Director, Enterprise Cloud Infrastructure & Operations role offers the opportunity to shape and mature a critical cloud infrastructure and end‑user support function at a pivotal stage of growth. The director has a central leadership role and is accountable for the stability, reliability, and performance of the organization’s technology environment, ensuring services are secure, resilient, and aligned with business needs.ResponsibilitiesOperations Strategic SupportWith the SVP, Digital and Information Technology, develop the Technology Infrastructure & Operations strategy and cloud infrastructure roadmap, ensuring they interlock with and support the Applications, Platforms and Data Technology portfolio of solutions managed by the Vice President, Applications, Platforms, Data Engineering.Drive the execution and continuous improvement of the Technology Infrastructure & Operations strategy and cloud infrastructure roadmap.Collaborate with enterprise risk/privacy leadership, business leadership and Technology Leadership team to operationalize technology security and risk management strategies.Provide guidance and recommendations as to the pragmatic adoption of proven technologies within infrastructure and operations to support reliability, security, scalability, and cost efficiency.Establish and maintain Technology operating policies, procedures, governance processes, and performance metrics that ensure alignment with strategic roadmaps and business goals.Manage and control the Technology Infrastructure & Operations budget (infrastructure, in‑service solutions and Technology Infrastructure & Operations resources), within the approved envelope, ensuring financial discipline and alignment with approved objectives.Escalate and seek enterprise‑level arbitration from the SVP, Digital & IT where portfolio trade‑offs cannot be resolved within approved investment boundaries or where decisions materially impact organizational risk, reputation, or mission outcomes.Enterprise Technology Operations & Service ReliabilityProvide leadership responsibility for the stability, availability, and performance of enterprise technology operations.Ensure infrastructure, platforms, and services are secure, resilient, and fit for purpose, operating within defined risk tolerances.Establish and oversee measurement, reporting, and review of operational performance.Drive standardization, efficiency, and cost optimization across infrastructure, platforms, and services.Identify and recommend incremental operational improvements that strengthen service reliability and cost control.Infrastructure, Platforms & Information Services OversightOversee enterprise technology operations across: Infrastructure & Network Services, Core Applications & Platforms, Information & Data Services.Own the operational lifecycle, configuration, and reliability of Microsoft 365 services, including Exchange Online, SharePoint Online, OneDrive, Teams, and employee endpoints.Ensure Microsoft 365 environments are secure, compliant, and cost‑optimized, operating within privacy, security, and data governance standards defined in partnership with Cybersecurity, Privacy, and Legal.Lead configuration management, including identity, access controls, retention, discovery, and data loss prevention from an operational perspective.Establish and enforce operational standards for collaboration, content management, and information lifecycle within Microsoft 365.Oversee the operational turn‑up and scaling of AI capabilities, ensuring AI‑enabled tools and services are deployed responsibly, monitored effectively, and supported with appropriate reliability, observability, and controls across technology teams.Security,



Risk & Operational Resilience (In Partnership)Safeguard enterprise technology systems by partnering with Vendor Management, the Vice President APDE, and Cybersecurity leadership to operationalize privacy, security, disaster recovery, and risk controls.Ensure effective incident and problem management capabilities are in place and documented, including detection, response, escalation, post‑incident reviews, and reporting.Support effective threat and vulnerability management, timely remediation, and communication of residual operational risk.Ensure operational security controls are effectively implemented and monitored within Microsoft 365, including logging, alerting, incident response, and compliance reporting.Drive secure adoption of AI‑enabled M365 capabilities (e.G., Copilot) by ensuring readiness, monitoring, and operational controls are in place prior to enablement.Elevate material operational risk, including availability, resilience, or recovery objectives that materially impact the organization, to the SVP, Digital & IT for decision‑making.Technology Support & Service ManagementLead Technology Support and End‑User Services, ensuring responsive, reliable support across the organization.Establish and enforce documented standards and procedures for incident, request, and problem management.Implement monitoring frameworks and reporting that provide visibility into infrastructure health, application performance, and user experience.Specify requirements and provide feedback on new technology training working closely with the Learning and Development team.New Solution Introduction: Intake, Transition to OperationsPartner with VP, Application, Platform & Data Engineering and the engineering directors to define operational readiness criteria and validate supportability, resilience and monitoring requirements are met prior to supporting the transition of engineered platforms into in‑service operation.Provide operational readiness, resilience, and cost considerations to the engineering directors for platform changes.Provide operational impact, cost, and risk input into current engineering intake requests and engineering roadmap and prioritization decisions owned by VP APDE.Assume operational ownership of platforms following formal in‑service handoff from engineering teams led by VP APDE.Execute operational decommissioning of legacy platforms after decommissioning decisions are approved by VP APDE.Operational Excellence & Continuous ImprovementLead analysis and execution of operational efficiencies to reduce cost, improve availability, and strengthen service quality.Promote standardization, automation, and disciplined operational practices.Work closely with Technology and business leaders to understand and help clarify business goals, gather feedback and drive continuous improvement in support and services.Talent ManagementLead talent development, ensuring high standards, competence and that staff is well supported in fulfilling their accountabilities, developing their skills and achieving their career potential.Develop and maintain solid succession planning and leadership development plans.Provide clear direction on business goals and priorities; ensure optimal deployment of resources to achieve business goals.Build and develop cohesive lateral relationships across functions.Establish performance plan and objectives and review on an ongoing basis, providing coaching and feedback as per the performance management process.As required, recruit skilled talent in support of current and future Foundation needs, following Foundation policies, interview methodology and assessment guidelines.Familiarize and comply with all Heart & Stroke policies while ensuring accurate administration of employee related information: absence records, vacation, title,



etc.QualificationsEducationBachelor’s degree in Computer Science, Information Systems, Engineering, or a related discipline, or an equivalent combination of education and progressive professional experience.Postgraduate education (e.G., MBA, Master’s in Information Systems) is an asset but not required.Relevant professional certifications are considered an asset, particularly in areas such as: Cloud platforms (e.G., Azure, AWS, GCP), IT Service Management (e.G., ITIL or equivalent), Information Security or Risk (e.G., CISSP, CISM – operational focus), Project or delivery management (e.G., PMP, Prince2).Experience10+ years demonstrating experience in enterprise technology operations, infrastructure, or platform services within a mid‑size or complex organization.5+ years demonstrated leadership experience leading enterprise‑scale infrastructure and operations functions, including cloud infrastructure, core platforms, and end‑user services.Including 3+ years leading teams.Experience operating in regulated or risk‑sensitive environments, with exposure to privacy, security, and compliance requirements.Proven accountability for service reliability, availability, and operational performance across multiple technology domains.Experience leading enterprise incident management, including high‑impact incidents affecting staff productivity, customer or constituent engagement and revenue‑generating activities.Hands‑on experience overseeing cloud infrastructure (ideally Azure) and SaaS‑based operating models, including third‑party and vendor‑managed services.Experience managing technology operations budgets, including forecasting, cost control, and optimization.Demonstrated experience partnering closely with cyber security, vendor management, data, and application teams to deliver stable and secure services.Experience building, leading, and scaling operations and support teams, including succession planning and leadership development.SkillsStrong understanding of enterprise infrastructure and operations, including cloud platforms, networks, packaged applications, and end‑user computing.M365, CMS, HRIS and CRM platform experience an asset.Excellent budget management skills focused on a portfolio of technology operations functions (budget > $10MM annually).Good working knowledge of cloud financial management (FinOps) practices and cost optimization techniques.Practical experience with service management frameworks, including incident, problem, and request management.Demonstrated ability to lead enterprise‑level incident response, coordinating communication across technical teams, executives, and external stakeholders.Solid understanding of security‑by‑design principles and operational vulnerability remediation.Experience supporting disaster recovery and business continuity planning and execution from an operations perspective.Ability to translate complex operational issues into clear, actionable communication for executive and non‑technical audiences.Exemplary communication (written, oral and presentation skills) and problem‑solving skills.Strong stakeholder management skills, with the ability to influence across functions without direct authority.Experience managing vendor performance, contracts, and service‑level expectations.Proven ability to balance service quality, risk and cost in resource‑constrained environments.Strong leadership skills, including coaching, performance management, and team development.Sound judgment and decision‑making under pressure, particularly during service disruptions or incidents.BenefitsThis role offers a hiring range of $115,000 to $140,000, aligned with our compensation framework and your professional background. We provide a generous paid time‑off package (vacation days, personal days, wellness days, and paid company‑wide closure between December 25 and January 1). We also offer competitive health, medical, dental and vision benefits, life insurance, disability benefits, an employee assistance program (EAP) and a defined contribution pension plan with employer matching. Our employees enjoy a flexible hybrid working model, reimbursement for mobile phones and home office setup, and opportunities for professional development.#J-18808-Ljbffr

📌 Director,Enterprisecloudinfrastructure & Operations - C$115,000 - C$140,000 A Year (Winnipeg)
🏢 Heart & Stroke
📍 Winnipeg