Shape the future of customer engagement as Director of CX Business Systems at the company. Leverage your expertise to drive technology adoption across customer experience channels. In this critical leadership role, you will lead the CX systems team, focusing on strategic delivery of cutting-edge technology initiatives.

Your experience in managing complex projects and cross-functional teams will directly contribute to operational efficiency and enhance customer satisfaction. You’ll need to effectively communicate with diverse stakeholders while spearheading AI adoption strategies within the CX domain. Key Responsibilities:
Develop a high-performing team of analysts and program managers
Ensure adherence to project governance and effective system adoption




Translate stakeholder objectives into technology strategies
Oversee CX systems initiatives from conception to execution
Partner with teams to enhance workflow and efficiency Requirements:
Bachelor’s degree with 15+ years in Business Systems
5+ years in leadership focusing on CX
Track record in technology strategy execution
Knowledge of Salesforce and CX platforms
Robust data-driven and strategic mindset Transform customer interactions through cutting-edge technology and strategic leadership at the company.

📌 Cx Business Systems Director At The Company Toronto
🏢 United States Digital Space
📍 Toronto