Drive customer satisfaction as a Customer Support Representative with Eastlink in Halifax, NS. Provide essential technical assistance while ensuring a top-tier experience for business clients. In this full time role, you’ll collaborate with internal teams to solve issues while managing customer requests for Eastlink’s business services.

Using problem-solving and relationship-building skills, you will address inquiries and service changes effectively. Your proactive approach to troubleshooting and customer support will make a significant impact on business operations. Key Responsibilities:
Respond to inquiries about services and billing
Troubleshoot telephone and Wi-Fi service issues
Process installs, changes, and disconnects for services
Coordinate technician visits for onsite support
Maintain customer accounts and records Requirements:
Grade 12 diploma or equivalent
Experience in customer service or telecommunications
Skills in providing technical support and troubleshooting
Proficiency in Microsoft Office applications
Ability to manage multiple requests simultaneously Utilize your customer service expertise and technical skills to ensure client success at Eastlink.

📌 Customer Support Representative At Eastlink Halifax Regional Municipality (Canada)
🏢 Eastlink
📍 Canada