Join Fidelity as a Client Support Associate, focusing on enhancing client experiences. This hybrid full time position is pivotal in client onboarding and product adoption. As part of the Digital Product Development team, the Client Support Associate will engage with clients throughout their interaction with Fidelity's application.

You will lead the onboarding process, ensuring users grasp product functionalities while providing ongoing support as needed. Your direct influence will guide clients through adoption smoothly. Key Responsibilities:
Primary contact for all client inquiries and needs
Deliver educational content to prospective clients
Facilitate smooth onboarding and setup for users
Address and escalate issues in alignment with policies
Encourage ongoing product usage and adoption Requirements:
Must hold current Canadian work authorization
Solid background in client support roles
Ability to communicate effectively in virtual settings
Willingness to engage in a hybrid work workplace
Focused on positive client outcomes and experiences Support and enhance the Fidelity client journey through your expertise in this significant role.

📌 Client Support Associate Hybrid Role Toronto
🏢 Fidelity Canada
📍 Toronto