Elevate the client experience at Fidelity as a Client Experience Associate based in Toronto with a hybrid schedule.

Your role will involve guiding clients and troubleshooting technical issues. You will be the primary contact for users, assisting them from onboarding to ongoing support. This includes addressing inquiries, providing educational content, and ensuring clients effectively utilize the application. Solid communication and time-management skills are essential for this agile role. Key Responsibilities:
Interact with users to facilitate product adoption
Assist with onboarding by resolving common issues
Offer technical support for various devices
Log application bugs for further investigation
Collect and analyze user feedback for product enhancements Requirements:
3+ years in financial services or client-facing roles
Experience in metrics-driven organizations
University degree or relevant experience
Bilingual candidates in French preferred
Exposure to custodial platforms is a plus Contribute your expertise to drive exceptional client engagement at Fidelity and help foster creative financial solutions.

📌 Client Support Expert At Fidelity Toronto (Canada)
🏢 Fil
📍 Canada