Join Snyk’s creative team in Ottawa as a Technical Success Manager focused on customer satisfaction.

Your role will emphasize driving security adoption and customer empowerment. You will be responsible for ensuring the technical success of a wide customer base, facilitating workshops and digital programs to engage users effectively. This position requires a solid understanding of application security and a proven history in customer success roles, essential for providing valuable insights and fostering relationships. Key Responsibilities:
Lead customer engagements and tech workshops
Turn customer data into actionable insights and programs
Drive initial security wins for recent clients
Build educational content to support self-service
Collaborate with teams to meet customer needs Requirements:
Minimum 5 years in customer-facing technical capacities
Experience executing engaging programs like webinars
Familiarity with GitHub, Jenkins, and related tools
Deep understanding of AppSec concepts
Effective communicator with a broad range of audiences Capitalize on your expertise to enhance client success at Snyk, making a positive impact through customer support and education.

📌 Customer Focused Technical Success Manager Ottawa (Canada)
🏢 Work in Ottawa
📍 Canada