Elevate your career as a Customer Success Manager with Calabrio, overseeing major banking accounts in North America. This strategic role requires exceptional consultancy skills and a passion for customer engagement.

The Customer Success

Manager (CSM) on the Branch Workforce Solutions team will manage top banking clients, ensuring ongoing value from Verint's products. You’ll engage with executive-level stakeholders and have a comprehensive understanding of banking systems for maximum impact.

Your role includes goal alignment, program management, and establishing success metrics to drive account growth. Key Responsibilities:
Manage a customer book, achieving renewal targets
Identify and support upsell activities
Engage with executive stakeholders in assigned accounts
Conduct status reviews to meet customer needs
Coordinate with internal teams for effective solution delivery Requirements:
Bachelor’s degree or equivalent experience
Minimum 5 years in a customer-facing role
Robust verbal and written communication skills
Proven relationship management skills
Willingness to travel for customer meetings Transform customer success by driving value and alignment with Calabrio’s cutting-edge solutions.

📌 Customer Success Manager At Calabrio Toronto (Canada)
🏢 Quiet Capital
📍 Canada