Optix is hiring a Customer Education Specialist to design self-service onboarding content that enhances client experiences. Transform learning through creative visual and instructional materials. This role is crucial for shifting Optix's educational model from reactive to proactive.

You will develop courses, videos, and guides tailored to client needs, directly impacting onboarding speed and product adoption. Partner with cross-functional teams to ensure materials accurately address client hurdles and are continually relevant. Key Responsibilities:
Design self-serve onboarding materials and guides
Create informative content for feature updates
Collaborate with teams to identify content needs
Use AI tools for producing quality educational content
Keep the library current as product evolves Requirements:
Experience creating training materials or content professionally
Proficient with AI tools and design software
Robust sense for creating transparent explanations
Organized, self-led, and detail-oriented
Must be eligible to work in Canada Leverage your skills to enhance client learning and success at Optix.

📌 Customer Success Content Creator At Optix Vancouver
🏢 Optix
📍 Vancouver