Enhance the customer experience as a Customer Success Expert at Ribbon, facilitating smooth post-sale engagement.

Your role will focus on strategic customer onboarding and support. In this hands-on position, you will take charge of helping HR and Talent teams effectively implement and use Ribbon’s AI-driven solutions. Your contributions will be vital in driving successful customer adoption through tailored training sessions and regular follow-ups. By focusing on measurable outcomes, you’ll empower clients to achieve their hiring objectives efficiently. Key Responsibilities:
Lead the customer onboarding process effectively
Develop and implement tailored training for product usage
Regularly assess account health and satisfaction levels




Identify and mitigate potential risks or issues
Collaborate closely with internal teams to refine customer strategies Requirements:
3+ years of customer-facing experience in the B2B SaaS workplace
Capacity to build deep, trusted relationships
Robust communication and problem-solving skills
Excellent organizational skills for account management
Proactive in driving customer expansion and value Amplify customer success and redefine hiring excellence as part of Ribbon's creative team.

📌 Customer Success Expert At Ribbon Toronto (Canada)
🏢 Ribbon AI
📍 Canada