Transform customer service delivery at Capital One Canada as a Senior Associate dedicated to Servicing Strategy. This hybrid role empowers you to drive meaningful change through operational improvements. In this pivotal role, you will work alongside a dedicated team to shape Capital One's future in customer servicing.

Engaging with cross-functional partners, you will utilize your project management skills and data analysis tools to optimize operational strategies. The role requires producing impactful reports and aligning initiatives with customer needs and company goals. Key Responsibilities:
Drive execution of key servicing strategy initiatives
Navigate complex operational challenges gracefully
Apply project management best practices for results
Develop informative status reports for stakeholders
Use analytics to inform servicing decisions Requirements:
At least 3 years of experience in Financial Services
Competency in MS Office and G-suite tools
Data skills in SQL, Tableau, Snowflake required
Bachelor’s degree in related fields preferred
Familiarity with customer service operations Bring your strategic mindset and analytical skills to enhance Capital One's customer service experience.

📌 Capital One Senior Associate For Servicing Strategy Toronto
🏢 Capital One Group
📍 Toronto