Step into a full time Bilingual Technical Helpdesk Analyst L1 role at Panasonic Canada, where you’ll apply your problem-solving skills in both English and French. This position is located in Niagara on the Lake.

Your role will involve promptly addressing customer inquiries, helping them troubleshoot technical issues, and working closely with management for escalations. You will engage in team-based problem-solving and maintain thorough documentation. This is an opportunity to expand your knowledge of Panasonic’s product offerings. Key Responsibilities:
Provide bilingual technical assistance via phone and email
Assist customers in resolving programming errors
Partner with technical staff for complex queries
Keep detailed records of customer support interactions
Help recent agents acclimate to the helpdesk workplace Requirements:
A+ certification or relevant helpdesk experience
Fluent in English and French
Advanced proficiency in Microsoft Office
Skilled at resolving routine issues and handling stress
Excellent communication with customers during challenges Join Panasonic Canada and become a vital part of our support team while enhancing your career.

📌 Bilingual Helpdesk Analyst In Niagara Niagara On The Lake (Niagara-on-the-Lake)
🏢 Panasonic Avionics
📍 Niagara-on-the-Lake