Join the Fairmont Chateau Laurier team as a Bilingual Guest Service Agent. This part time role in Ottawa focuses on delivering outstanding service while fluently communicating in both official languages. As a pivotal part of the Royal Service team, you will engage with guests, respond to inquiries, and assist with hotel operations.

Responsibilities include taking in-room dining orders, processing calls, and managing wake-up services. Your fluency in both languages will enhance guest experiences during their stay at the hotel. Key Responsibilities:
Engage professionally with guests over the phone
Handle in-room dining and amenity requests
Maintain proper telephone etiquette
Organize daily amenity reports
Assist in training and onboarding current staff Requirements:
Proficient in French and English
Previous experience in hospitality roles
Must have Smart Serve certification
Robust guest service and communication skills
Available to work overnight shifts Enhance guest experiences through your exceptional service and bilingual skills at Fairmont.

📌 Bilingual Guest Service Agent At Fairmont Ottawa (Canada)
🏢 FAIRMONT
📍 Canada