Join Citi as the Apps Support Lead Analyst, where you will manage production support and ensure operational excellence for critical technology platforms. Lead a agile team and enhance system performance.

As Apps Support Lead

Analyst, you'll oversee the support for Pega and AI applications while ensuring effective incident management and service continuity. This senior role requires significant industry knowledge, enabling you to align business objectives with technology solutions and effectively communicate with stakeholders at all levels. Key Responsibilities:
Direct production support for mission-critical apps
Handle comprehensive incident management processes
Develop and implement capacity management frameworks
Improve service levels through operational efficiencies
Guide application development on stability standards Requirements:
Minimum of 10 years in an apps support capacity
Experience in senior stakeholder interactions
Project management skills with effective results
Ability to improve IT service capabilities
Communication proficiency for diverse audiences Lead pivotal support processes and drive service improvements at Citi.

📌 Citi Production Support Management Lead Mississauga
🏢 Citibank (Switzerland
📍 Mississauga