Join Xplore Inc. as a Bilingual Technical Support Specialist and enhance customers' broadband experiences. Utilize your exceptional customer service skills while troubleshooting and resolving technical issues effectively.

Xplore

Inc. is seeking motivated bilingual individuals to support their fibre, 5G, and satellite broadband services. This role combines technical troubleshooting with opportunities to promote Xplore's products, ensuring customers receive the best solutions tailored to their needs. You'll interact directly with customers, documenting ticket details and collaborating with internal teams to resolve complex issues. Key Responsibilities:
Perform advanced technical troubleshooting for internet and network issues
Collaborate with internal teams to resolve complex technical concerns




Document and prioritize customer tickets for timely resolution
Maintain a solid knowledge of Xplore products and services
Identify prospects to sell Xplore's offerings based on customer needs Requirements:
Bilingual in French and English
Post-secondary education or equivalent experience
Experience in a contact center or customer service
Knowledge of technical support methodologies and troubleshooting techniques
Proficiency with Microsoft Operating Systems; MAC/Linux experience is an asset Deliver exceptional technical support and enhance the customer experience at Xplore with your bilingual skills.

📌 Bilingual Technical Support Specialist Xplore Calgary
🏢 Xplore
📍 Calgary