Technical Production Support Specialist

Number of openings: 1, 12-Month Contract initially

Fully onsite role, 5d/w in Toronto

Shift work: 7:00 AM – 6:00 PM daily

Must be eligible to work in Canada

Roles and responsibilities:

Seeking an experienced Level 2 Technical Support Specialist to provide high-touch, client-facing technology support directly on a rapid-paced trading floor. You will be responsible for end-to-end incident resolution, hardware provisioning, and supporting critical enterprise systems.

Key Responsibilities

- Provide advanced Level 2 troubleshooting and break-fix support for trade floor users.
- Resolve incidents end-to-end within the ServiceNow ITSM framework.
- Assist with software deployment, hardware provisioning, and system diagnostics.
- Interface directly with business clients,



translating technical concepts into business-friendly language.

Required Skills & Qualifications

- OS & Software: Advanced expertise in Windows 11, Microsoft 365, and mobility platforms (iOS/Android).
- Infrastructure & Virtualization: Strong knowledge of Citrix, Hosted Virtual Desktops (HVD), Group Policy Objects (GPO), and enterprise printing.
- Scripting & Diagnostics: Proficiency with command-line tools and PowerShell scripting.
- ITSM & Tools: Hands-on experience with ServiceNow in an enterprise environment (500+ users).
- Communication: Exceptional verbal and written skills with a strong customer-first approach.

Nice-to-Have Skills

- Familiarity with Splunk or Microsoft Copilot.

📌 Production Support Specialist (Toronto)
🏢 Randstad Digital
📍 Toronto