This job is with JLL, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Reporting to the Regional Director, as the Retail Property Manager you will be accountable for the profitable and efficient management of the retail and office component of Manulife Centre and 625 Church Street in accordance with good management practice, company policies and procedures. You will be part of a energetic team that will oversee a revitalized Manulife Centre which recently completed a landmark redevelopment project.

The Manulife Centre is home to Canada's first Eataly and flagship national brands such as Birks, Indigo, Cineplex, and Loblaws & local retail legends Bay Bloor Radio, Over the Rainbow and Ron White Shoes.

You will be very familiar with the retail real estate market, current and upcoming trends, and retailers, and be able to deliver exemplary customer service across multiple customer types. In addition, you will have two or more direct reports and will oversee accounting functions for the portfolio.

Lead a team responsible for the administration and operations of the property.

Develop and maintain strong working relationships with retail tenants by being "customer obsessed", focused on proactive problem solving and dealing with tenant issues and requests promptly and in line with company policies.

Oversees and initiates capital projects, tenant improvements, common area renovations or system upgrades/replacements and ensures they are completed per established standards, within allocated budget and set time frames.

Oversee provision of services from third-party service providers such as cleaning, security and parking management, ensuring that they are in-line with agreed service standards and within approved budgets.

Maintain proactive communications to tenants regarding property management issues,



construction, marketing promotions, and neighborhood events.

Ensure established processes, systems and best practices are maintained and adapted at the property to maximize net income. Work in collaboration with leasing consultants and brokers to ensure optimal occupancy of the property. This position may also include the responsibility for lease prospect analysis, NER calculations and making rental rate recommendations.

Conduct regular detailed inspections of the property and take appropriate action to make sure maintenance and safety standards set are either met or exceeded.

These currently include monthly and quarterly reforecast operating reports , monthly sales and customer traffic analysis.

Ensure that all administrative tasks i.e., Monitor collection of rental payments, recoveries, gross sales participation, operating cost escalations, etc. as specified in leases. Undertake arrears collection, assists with eviction proceedings, liaise with lawyers, collection agencies etc. to ensure proper collection of account receivables.

Work with internal and external marketing teams to develop marketing campaigns, work with tenants to cross-promote products, develop seasonal activations and coordinate installation of holiday décor.

Reviews plans, coordinates consultant reviews and ensures overall compliance with established technical and retail design standards.

Perform other property management tasks that may be assigned from time to time.

7+ years of progressive property management experience preferably in the retail or mixed-use space.

Team management - experience in managing a team of 2 to 4 employees including providing annual performance feedback.

Real Property Administrator (RPA)).





Capital project management - clearly illustrate experience in overseeing and managing capital projects and preparing 5-to-10-year capital programs for Senior Management.

Strong organizational/multi-task skills with the ability to allocate one's time effectively and manage tight deadlines; ability to work under pressure and achieve quality results; Strong collaboration and relationship building skills with the ability to work well with all levels across the organization.

Exemplary customer service skills.

Expert knowledge of MS Office (Word, Excel and Powerpoint) and property accounting software/concepts such as Yardi and Prism.

100,000.00 - 115,000.00 CAD per year

Final base salary is determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Some roles and employees may be eligible for discretionary bonuses, benefits, or other compensation. On-site -Toronto, ON Replacement If this resonates with you, we encourage you to apply even if you don't meet all of the requirements.

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities.

Jones Lang

LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process.

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Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at

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