Join ACTO's team as a Hybrid Customer Success Manager positioned in Toronto, ON. Focus on maximizing client satisfaction and strategic account management within Life Sciences. This role includes overseeing both enterprise and mid-market client relationships while ensuring satisfactory implementation of our AI-powered platform.

You will collaborate closely with cross-functional teams to optimize customer engagement while deploying effective onboarding processes. The combination of work from home and in-person travel offers a energetic work workplace tailored for client success. Key Responsibilities:
Own management of ACTO's growing client base
Develop a tailored Customer Success strategy for clients
Conduct executive business reviews and ensure client renewals
Drive increased usage and engagement through training
Partner with onboarding teams to streamline customer experiences Requirements:
2+ years in customer success or management roles
Experience managing large-scale projects and stakeholders
Background in Life Sciences is preferred
Comfort with AI tools beneficial
Proven ability to drive client outcomes Help guide clients towards optimal use of ACTO's innovative solutions and enhance their success.

📌 Acto Hybrid Customer Success Manager Toronto
🏢 ACTO Technologies
📍 Toronto