Shape exceptional client experiences as the After Sales Service Team Lead at Birks, our luxury jewelry flagship store. Lead a dedicated team to fulfill after-sales requests and uphold service excellence. In this supervisory role, you will coach and develop a small team while managing client inquiries and ensuring seamless after-sales service.

This position requires coordinating repairs, special orders, and collaborating with key partners to enhance the overall client experience. Key Responsibilities:
Lead and develop an After-Sales Service team
Manage and resolve client inquiries and concerns
Coordinate after-sales requests including repairs
Collaborate with suppliers and retail teams
Monitor service performance and identify improvements Requirements:
Minimum of 2 years in a supervisory customer service role
Experience in luxury retail or jewelry considered an asset
Solid leadership and team development abilities
Excellent communication in French and English
Proficiency in Microsoft Office, especially Excel Drive exceptional after-sales service and client satisfaction at Birks while leading a dedicated team.

📌 After Sales Service Team Lead At Birks Montreal (Canada)
🏢 Maison Birks
📍 Canada