Title:Intake Specialist - (Casual)Number of Positions:MultipleCompetition Number:C138Location:Phoenix Center (Main Campus)Position Status:CasualReports to:Access Coordinator, Mental Health & Substance UseCompensation:(Grid 21) $27.92 - $29.60Job SummaryThe Intake Specialist is a member of the Mental Health & Substance Use (MHSU) team. The position is part of the intake team that supports client admissions into our bed‑based treatment and housing programs and assists clients in accordance with pre‑established care schedules. This team is supported by the integrated service team.ResponsibilitiesFacilitates the intake into our bed‑based treatment and housing programs by performing duties such as obtaining information, completing documentation required for admission, and liaising with information sources (referral sources, others) to obtain additional client information. Schedules and confirms clients for programmes and/or services.Assists the Coordinator by sharing the new referrals and applications with the MHSU team and housing team. Collects additional information from external partner agencies such as PHSA, the Health Authorities, or the client’s community care team regarding intake date, ensuring the entire application is complete, that income verification documents are included, and flags any higher‑needs criteria for the housing team. Noting that they do not do assessments.Co‑ordinates admission for new clients into treatment and housing programmes, working with clients, their mental health and substance use clinicians, counsellors, other health‑care professionals and other community care teams.Communicates programme structure, services, and guidelines to ensure that the applicant has the necessary information to make an informed decision about admission and to enhance client matching.Adding and updating client information to the admission’s trackers in Excel. Tracking/data entry, record‑keeping.Schedules client Welcome Meetings, Intake Appointments, 45‑day Progress Meeting, and 75‑day Transition Meetings for clients, their community care teams, and their Phoenix counsellors.Reports to and discusses (applicant) referral concerns with their Coordinator and/or integrated service team for support and direction. Based on the direction provided, has follow‑up discussions (email and phone) with external partner agencies to discuss concerns.Schedules and confirms clients for appointments, including pre‑admission case conferences. They may schedule basic client travel in coordination with our outreach team.Maintains client records, in accordance with policies and procedures.Obtains client information to complete and submit consent forms, ministry financial forms, medical referral forms, pharmacy admission and discharge paperwork as part of the admission process.Liaises with MHSU care teams, external partner agencies, correctional staff, and probation officers by answering general inquiries via e‑mail and telephone on client’s pre‑admission status, updates once clients arrive to Phoenix and have been admitted, and status of the client through the duration of the programme.While transition/discharge planning is the primary role of the social worker, they may assist them by contacting community care teams, submitting financial discharge paperwork and closing the client’s file once discharge is complete.Contributes to ongoing development and maintenance of an effective pre‑screening and assessment process.Performs duties as required.Client ServicesMonitors and assesses resident behaviours and client movement in and out of the building.Performs routine search of clients’ belongings, putting items through heat treatment (bed‑bug protocol), disposing of substances and paraphernalia by following Phoenix’s health and safety protocols.Observes and accurately documents resident behaviour utilizing concrete, factual descriptions. Reports behaviours to the Access & Flow Coordinator.Reports behaviours to supervisory staff that pose a risk to the resident, other residents, staff and/or the community.Assists clients with the development of life skills, healthy daily living, social activities, meeting their obligations, keeping appointments,



and promoting effective social and interpersonal skills by methods such as demonstrating and modelling appropriate actions.Identifies available social, economic, recreational, and educational services and resources in the community and within the facility that will meet clients’ needs, and provides clients with the related information.Engages with residents and ensures safety and expectations of the programme agreement are being met.Encourages awareness of inter‑dependence of community members, and the value of responsible concern for self and others.Provides meal deliveries if a client is unwell or unable to access the kitchen dining room.Required to debrief with incoming shifts to ensure detailed transfer of information (e.G. concerns).Supports & promotes a safe environment regarding relations with other staff, programme participants and community members.Supports & promotes a safe, well‑maintained building & work environment.AdministrationAnswers general inquiries by telephone/fax/email and greets in person visitors from a variety of sources such as clients, doctors’ offices, staff, visitors and the public, and provides direction and/or general information about programmes and policies.Sorts and distributes mail. Signs for receipt of packages and shipments. Prepares outgoing mail.Performs administrative functions such as receiving rent collection, security deposits and related record‑keeping.Accepts client rent payments, provides receipt and puts the funds (cash) into the safe. Makes note of receipt in briefings.Ensures that all inquiries are handled in a professional and courteous manner, offering accurate, timely and helpful information to the public and community stakeholders.Receives and redirects community requests for information to the Access Flow Coordinator or similar.Performs general record/document management duties such as assembling files, preparing file folders, and filing and distributing documents and files, recording information in the client database.Orientates new staff.Attends operational team meetings, as required.Participates/assists in assembling welcome bags.Identifies areas for improvement and increased efficiency in programme admissions.Files missing persons’ reports when applicable; this would be applicable to all staff.Facilities ManagementPerforms security administration duties such as monitoring the computerized Chubb fire safety and security system (e.G. arming areas, providing access cards) by following established protocols.Creates and programs client and staff CHUBB access cards for building access. Adjusts access levels as needed.Assists facilities team with safety drills.Works to ensure a safe, well‑maintained and healthy building environment and works cooperatively with building stakeholders (e.G. Fraser Health).Asks trespassers to leave property, calls the police/ambulance when needed.Ensures that all residents abide by bed‑bug protocols.Community EngagementParticipates in marketing of the Phoenix Centre and Supporting Housing programmes and promotes community involvement in the programmes by facilitating virtual education sessions for clients, their families, and their community care teams to provide general information about Phoenix Centre.Maintains a thorough knowledge of social, economic, recreational and educational resources in the community.QualificationsGrade 12.Certificate in Community Social Service or equivalent.Recent, related experience of one year working with marginalized populations, substance‑use services, mental health, corrections, etc., or equivalent.Satisfactory completion of a Criminal Records Check with vulnerable sector screening is required.Satisfactory Tuberculosis Screening form is required.Satisfactory completion of Employee Immunization Record form is required.First Aid Certificate with CPR is required.Valid driver’s licence is required.Skills & KnowledgeKnowledge of Windows, Microsoft Word, Excel,



and database management systems.Knowledge of and ability to operate standard office equipment, including telephone system, fax machine, photocopier, printer, and computerized building security monitoring system.High level of integrity and dependability with a strong sense of urgency and results‑orientation.Solid problem‑solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analysis.Strong interpersonal skills and ability to communicate effectively in writing and verbally in English.Demonstrated commitment to the social sector with a passion for the organization’s mission is essential.CompetenciesApproach to WorkDemonstrates initiative, flexibility, adaptability and resourcefulness.Actively seeks and incorporates feedback to inform continuous self‑improvement.Sets goals, creates and implements action plans, monitors progress, and evaluates results.Adeptly manages competing tasks and uses time efficiently and effectively.Job Knowledge & Quality of WorkHigh degree of relevant and current job knowledge and skill.Consistently produces accurate, thorough, high‑quality work in a timely manner.Builds and promotes a culture of health and safety in the workplace.Implements and enforces best practices in health and safety within the workplace.Judgement & Decision‑MakingModels independent thinking and creativity.Demonstrates effective problem‑solving skills.Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action.Exercises sound judgement in the best interests of the organization.Communication & Interpersonal SkillsExpresses themselves clearly and professionally both verbally and in writing.Displays high emotional intelligence; uses tact and diplomacyin dealing with sensitive, complex and confidential situations.Has a manner, style and presence that makes a positive impression.Listens to and considers others’ views.Personal LeadershipModels the organization’s core values of social justice, teamwork, social innovation, and strength‑based practices.Fosters enthusiasm, energy and commitment.Takes responsibility for personal actions, performance and health.Is reliable and accountable; shows up on time ready to work.Teamwork & CollaborationEffectively works with their colleagues to ensure organizational success.Champions positive working relationships with staff and external stakeholders.Supports an environment of openness, and champions teamwork and communication across programmes.Leverages the expertise and experience of others for organizational success.Task LeadershipAble to translate the strategic goals and priorities of the organization into an achievable and measurable operational plan for their unit.Makes clear, consistent, transparent and timely decisions.Displays effectiveness, assertiveness and persistence in the pursuit of programme goals.Able to identify gaps in knowledge or capacity and seek the appropriate support and/or resource.People LeadershipTakes responsibility for the success of the organization.Inspires, motivates and influences others in the organization.Acts as an ambassador of the organization, promoting the values and mission.Demonstrates pride and enthusiasm to the team and promotes cooperation, fairness and equity.Closing DetailsClosing DateInternal applications will be accepted untilFebruary 24th, 2026, 04:00 pm“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.External applicants will be reviewed after internal applicants have been reviewed and interviewed.All qualified applicants are welcome to apply.Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.#J-18808-Ljbffr

📌 Intake Specialist - (Casual) - $27.9 - $29.6 An Hour (Winnipeg)
🏢 Phoenix Center
📍 Winnipeg