IT Systems Analyst IIAt VC3, we don’t just solve IT problems — we own them. We serve hundreds of municipalities and organizations across the United States and Canada, bringing IT to the people who need it most. We believe in earning trust, having a growth mindset, and delivering excellence every single time.ResponsibilitiesReceive & respond to escalated service requests, incidents and change requests in a timely mannerMaintain accountability to lower tier technical team members to assist with escalations that stretch beyond the tier 1 and/or tier 2 scope of supportTrain and educate VC3 clients on technical standardsTroubleshoot and resolve issues with:Customer line-of-business (LOB) applications and common applications like web browsers and Microsoft OfficeGeneral network connectivity including ISPCommon networking technologies such as DHCP and DNSWireless network performance and accessibilityFirewalls, switches, and routersRemote access technologies including VPN, RDS, and CitrixOperating systems on servers, desktops, and laptopsComplete technical administrative tasks such as:Virus/malware removalAdd/remove/change virtual server resourcesAD/365/application password resetsIdentify recurring issues and initiate problem tickets for themMake recommendations for improvements of supported hardware and softwareEngage vendors, 3rd parties, and client subject matter experts (SME) as needed during the troubleshooting processAdditional duties as requiredTools You Bring5+ years relevant technical experience is required OR 2 years experience in Systems Analyst I role at VC3.



KPIs consistenly met in Systems Analyst/Engineer I role.5+ years experience managing: Windows Server, Microsoft/Office 365, Active Directory, GPOs, Virus and Security, TCP/IP, DHCP, DNS, Hyper‑V and VMWare, routing and Switching, Firewalls, VPNs3+ years experience with virtualization technologies: Hyper‑V, VMWareCCNA, VMware, or Microsoft 365/Azure certifications highly desiredStrong knowledge of current IT concepts, issues, practices, methodologies, and trendsGood problem solving and decision‑making skills; ability to understand and analyze complex issuesGo Beyond– you take that extra step to create moments that are unexpected but appreciated.Own It– you have the courage to do what's right, the resolve to take responsibility, and the grit to cross the finish line.Be Curious– you challenge the status quo and aim for continuous improvement and constant learning.Serve as One– you believe that together, we are greater than the sum of our individuals, and that teamwork is essential to success.BenefitsFlexibility – We’re remote‑first, but not remote‑only. Some roles include an onsite component, depending on team needs. We aim to give you the flexibility to do your best work,



plus company‑paid time off to help you thrive in work and in life.Well‑being & Support – Caring for our team goes beyond the workday. We offer a range of perks to support your overall well‑being, from mental health and leave support through our Employee and Family Assistance Program, to financial wellness through company‑matched 401(k)/RRSP plans. Whether it’s today’s needs or tomorrow’s goals, we’ve got you covered.Grow with Us – Whether you’re just getting started or ready to take the next step, we are committed to investing in your growth. We offer structured development through our Leadership Academy, monthly learning sessions, mentorship programs, learning reimbursements, internal career fairs, job shadowing, and personalized career‑pathing to support internal mobility.People‑First Culture – We live our values, support each other, and create a space where everyone belongs. We have a common goal of doing work that matters, with autonomy, recognition, and a mission to serve those who serve.Transparent Leadership – From open communication to clear company goals, our leaders are involved, and our managers are here to support your growth every step of the way.The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education and work location. What we expect to pay for the role: $54,200‑$66,550 CAD.Department: Service Delivery - Employment Type: Full Time - Location: Vancouver, British Columbia - Workplace type: Hybrid#J-18808-Ljbffr

📌 It Systems Analyst Ii - C$54,200 - C$66,550 A Year (Winnipeg)
🏢 VC3
📍 Winnipeg