Join 1Password as a remote Technical Account Manager to ensure customer success through effective technical guidance. Drive the adoption of SaaS security solutions with a focus on strategic implementation.
In this Senior Technical Account Manager position, your role will be pivotal in guiding clients through their technical journey. Over four years of experience in a customer-facing technical position within SaaS or security is required for success.
You will enhance customer adoption and work closely with cross-functional teams to provide exceptional service and solutions.
Key Responsibilities:
Manage technical relationships during onboarding and renewals
Lead discussions on identity and access security
Create playbooks and knowledge-base resources
Collaborate with Customer Success Managers to mitigate risks
Troubleshoot technical challenges for clients
Requirements:
At least four years of experience in a technical role
Familiarity with security protocols like SSO and OAuth
Excellent communication and technical storytelling skills
Capability to mentor and support team enablement
Independent work ethic in a remote setting
Leverage your technical acumen and customer service skills to make a real impact at 1Password!
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