POSITION:Spare Hospitality Attendants, On-Board Service (OBS)REPORTS TO:Supervisor, Hospitality and On-Board ServiceDEPARTMENT:Passenger ServicesLOCATION:North BayREFERENCE:500-193B-26RATE OF PAY:$28.36 - $31.50/hour (Increases set out as per the collective agreement. Full rate effective after 1 year of service)ACCOUNTABILITY STATEMENTThe Hospitality Attendant, OBS, is accountable for delivering exceptional customer service and maintaining a welcoming onboard environment to ensure a smooth and enjoyable travel experience for all Northlander passengers. This role functions on a versatile, as‑needed basis, covering scheduled shifts during vacations, sick leave, and peak periods. Hours are variable and not guaranteed, requiring adaptability and readiness to support operational needs.MAJOR DUTIES / RESPONSIBILITIESProvide exceptional hospitality and customer service to passengers, ensuring customer satisfaction and comfort.Greet passengers and assist with luggage and boarding.Direct passengers to their assigned seat.Take food & beverage orders from passengers, accepting payment accurately and efficiently.Communicate important safety information and procedures to passengers and enforce safety regulations.Respond promptly to requests for assistance.Address and resolve passenger complaints or issues effectively and professionally.Escalate serious concerns to the Supervisor when necessary.Work closely with fellow attendants and other staff to ensure seamless delivery of service.Gather feedback from passengers regarding their experience.Suggest process or service improvements based on passenger comments and observations.Maintain cleanliness and organization of the galley, seating areas, and restroom facilities.Keep passengers informed by making announcements throughout the journey.Promote onboard services (Wi‑Fi infotainment), the Northlander App, and drive sales of featured meals, snacks, beverages, promotional items, and comfort kits.Complete daily sales reports, identify waste,



and perform inventory.Notify Service Supervisor of low stock levels.Communicate with Service Supervisor regarding platform conditions and safety during boarding and alighting at intermediate stops.As a spare board employee, be available at least 2 hours prior to scheduled train departure times.REQUIREMENTSHigh school diploma or GED.1–2 years’ experience in hospitality or customer service; experience in thetransportation sector is a plus.Valid Food Handling certificate; Smart Serve and CPR preferred.Proficient in Point‑of‑Sale (POS) systems.Experience handling cash, credit, and digital payments.Background in food and beverage service, delivering high‑quality customer experiences.Bilingual in English and French (verbal).Proficient in Microsoft Office Suite (Word, Excel, Outlook).Experience with reservation and POS systems (Moneris, Square, etc.).Knowledge of Federal and Provincial Health & Safety regulations.Training in critical incident stress management and peer support.Skilled in de‑escalation techniques (e.G., Trauma‑Informed Care, Non‑Violent Crisis Intervention).Excellent time management and organizational abilities.High attention to detail and accuracy.Effective problem‑solving and decision‑making skills.Collaborative team player with robust interpersonal skills.Ability to work long days and split shifts.Commitment to health and safety.Must be able to work shift schedules that may include weekends, holidays, evenings, and overnights.EMPLOYMENT EQUITYAt Ontario Northland, we are committed to employment equity. We value the unique skills and experiences each person brings and encourage applicants from Indigenous peoples, racialized persons, women, persons with disabilities, and those who identify as 2SLGBTQIA+ to apply. Ontario Northland will provide accommodations to ensure barrier‑free employment in accordance with the Canadian Human Rights Act and the Accessibility for Ontarians with Disabilities Act. If you require an accommodation, please contact Human Resources.INCLUSION STATEMENTOntario Northland does not use artificial intelligence to make or inform hiring decisions. All applications are reviewed and evaluated by human recruiters.#J-18808-Ljbffr

📌 Spare Hospitality Attendant, On-Board Service - $28.4 - $31.5 An Hour (Winnipeg)
🏢 Ontario Northland
📍 Winnipeg