One Point Patient Care SpecialistBase Salary:CAD $51,383.00 - $79,261.00ResponsibilitiesPhysician & Patient CommunicationServe as the single point of contact for assigned physicians and patients.Provide ongoing updates to physicians regarding patient status and follow up to ensure continuity of care.Conduct welcome calls with new patients, gather relevant information, obtain consent, and introduce them to program offerings.Inform patients about available support services (case management, reimbursement support, self‑injection training, prescription coordination, adherence support).Maintain professional, empathetic, and proactive communication to resolve client and patient issues.Care Coordination & Patient SupportManage all patient starts from enrollment through therapy initiation.Ensure coordination of program services, including self‑injection training and medication delivery.Contact patients periodically to confirm adherence and coordinate medication delivery schedules.Act as a patient advocate by exploring funding options, assisting with reimbursement processes, and supporting continuity of care.Clinical & Reimbursement ExpertiseMaintain expert‑level knowledge of assigned molecule(s).Demonstrate strong understanding of reimbursement mechanisms in public and private sectors, specifically within assigned territory.Administer financial means tests and manage all aspects of patient financial assistance, as applicable.Develop and maintain accurate documentation to support successful reimbursement outcomes.Collaboration & ComplianceWork collaboratively with Program Management, Patient Care Specialists,



and Field/Case Managers to address escalations or interruptions in the patient journey.Ensure accurate and timely documentation in the CRM system.Report all Adverse Events (AE) and Product Technical Complaints (PTC) promptly in accordance with policies and procedures.QualificationsPost‑secondary degree in healthcare, life sciences, nursing, pharmacy, or related field (or equivalent combination of education and experience).Minimum of 3–5 years of experience in patient support programs, case management, or specialty pharmacy setting (specifically reimbursement and patient data coordination).Robust understanding of reimbursement processes in Canadian healthcare (public and private).Excellent communication, organizational, and problem‑solving skills.Demonstrated ability to work independently while collaborating effectively within cross‑functional teams.Proficiency in CRM systems (at least one year of experience with Kroll preferred) and Microsoft Office Suite.Proficiency in Power BI preferred.Bilingualism (English/French) is considered a strong asset.Proficiency in English is required for this position.GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through [email protected]. The information received relating to accommodation will be addressed confidentially.#J-18808-Ljbffr

📌 One Point Patient Care Specialist - C$51,383 - C$79,261 A Year (Winnipeg)
🏢 GS
📍 Winnipeg