Are YOU our next APS Coordinator?Job DetailsStatus:Full‑time 12‑month Contract (37.5 hours per week)Number of roles available:2Vacancy Type:ExistingShift:Monday through Friday 9‑5 PST / 10‑6 MST / 11‑7 CST-Vancouver/Edmonton time zonesDiscipline:Insurance ServicesWork Style:100% RemoteStart Date:As soon as possibleBilingualism:is an assetInternal Posting Closure:Thursday April 23, 2026 at 5 PM ESTBenefitsAccess to a health and wellness benefits program that supports you and your loved onesGrow and thrive with a dynamic, successful company through internal mobility opportunitiesInvest in your future through RRSP match benefits and an employee stock purchase programExperience a collaborative, diverse workforce that prioritizes dignity and respect for allHow YOU will make a differenceAssist in locating medical offices holding insurance applicant files when the insurance company has limited information on the client’s location; ensure the order contains all required items and follow‑ups the facility needs for a complete, timely report, including inquiring about payment for producing the report.On follow‑up calls and all calls after a new order has been sent, collect detailed information on delays for completion of the report, speaking with the responsible personnel and using customer service skills to encourage prompt completion and delivery.Capture all call and facility information for every contact, including names of the individuals spoken to.Manage faxes coming from doctors/clinics and document the file.Follow SOPs to ensure compliance with insurance carriers, medical facilities, and doctors.Maintain high call quality—capture all details, ask the right questions, obtain cooperation of providers,



and professionally push for speedy completion—while meeting daily processed call quotas.Perform any other tasks assigned by Manager or Team Lead.What YOU bring to the roleExcellent phone skills.Must be results‑oriented and motivated by targets.Problem‑solving with strong written and spoken communication skills.Resourceful with proficiency in using different search engines to locate contact information for medical facilities and/or doctors.Clear communicator who can capture key details quickly and simultaneously onto the system file (status notes).Good attention to detail and an innovative thinker who can creatively resolve long‑standing files to obtain reports.Can achieve a good quality/production balance.Proficiency in MS Office Suite, with demonstrated skill in Word, Excel, and Outlook, and a strong ability to learn and adapt to new systems.Medical terminology knowledge is an asset.Enjoy communicating with and helping customers of all kinds.Have a customer‑centric approach.Very good written and verbal communication skills.Able to work collaboratively and professionally in a fast‑paced, sometimes stressful environment with competing deadlines.Pay Range:$18 per hour.EducationHigh School Education. Degree or diploma preferred (or related experience).Bilingual (French and English) (spoken & written) for QC mandatory; an asset for the rest of Canada.Minimum 6 months of work experience (contact centre experience an asset but not required).Dynacare is proud to be an equal chance employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.In accordance with provincial legislation and our AccommodationPolicy, a request for accommodation will be accepted as part of the Dynacare hiring process.#J-18808-Ljbffr

📌 Aps Coordinator - $18 An Hour - Remote (Winnipeg)
🏢 Dynacare
📍 Winnipeg